Your Privacy Matters at 365gam

01 Who We Are

365gam is an online gaming and sports betting platform operating at 365gam.pro, serving players in Pakistan. The platform provides access to slot games, live casino, fish games, and sports betting — including Cricket, Pakistan Super League (PSL) and Football — with all transactions denominated in PKR.

For the purposes of this Privacy Policy, "365gam", "we", "us" and "our" refer to the platform and its operators. "You" and "your" refer to any individual who registers an account, visits the platform, or otherwise interacts with 365gam's services.

This Privacy Policy explains how we collect and process personal data in connection with your use of the platform. It should be read together with the Terms and Conditions, which form part of the overall agreement between you and 365gam.

02 Data We Collect

365gam collects personal data through a number of touchpoints across the platform. The categories of data we collect are outlined below:

Account Registration Data

When you create a 365gam account, we collect the information you provide during the registration process:

• Full name
• Date of birth (to verify that you are 18 or above)
• Mobile number (used for account security and communications)
• Email address (used for account communications and notifications)
• Username and password (your password is stored in hashed form — never in plain text)

Identity Verification (KYC) Data

To comply with our internal security standards and to process withdrawals, we may request identity verification documents at various stages of your account lifecycle:

• Government-issued identity document (CNIC or equivalent)
• Proof of registered payment method (e.g. screenshot of JazzCash or Easypaisa account details)
• Selfie or photograph for identity confirmation purposes (where required)

Transaction & Financial Data

When you deposit or withdraw PKR, we record transaction details including deposit amounts, withdrawal requests, payment method identifiers (such as your JazzCash wallet number or bank account details), and transaction timestamps. This data is necessary to process payments and maintain accurate account records.

Platform Usage Data

We automatically collect certain technical and behavioural data when you use the platform, including:

• IP address and approximate geographic location
• Device type, operating system and browser version
• Pages visited, time spent on each section and navigation patterns
• Games played, bets placed, session duration and betting history
• Login timestamps and session activity logs

Communications Data

When you contact 365gam support via live chat or email, we retain a record of that communication — including the content of your messages and any attachments you provide — for quality assurance, dispute resolution and account security purposes.

03 How We Use Your Data

365gam uses the personal data we collect for the following purposes:

Purpose	Data Used
Account creation & management	Registration data, username, contact details
Age & identity verification	Date of birth, CNIC, KYC documents
Processing PKR deposits & withdrawals	Payment method details, transaction records
Platform security & fraud prevention	IP address, device data, login logs, betting patterns
Customer support	Account data, communications history
Promotions & bonus management	Account activity, deposit history, wagering records
Marketing communications (opt-in only)	Email, mobile number, account preferences
Platform improvement & analytics	Usage data, session data (anonymised where possible)

We do not use your personal data for any purpose that is incompatible with the purposes listed above. Where we wish to use your data for a new purpose, we will update this Privacy Policy and notify you accordingly before doing so.

04 Payment Data & PKR Transactions

All deposits and withdrawals on 365gam are denominated in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and other mobile wallets. When you use any of these methods, your payment details are processed in accordance with the security standards of the relevant payment provider.

What We Store

365gam retains a record of each PKR transaction — including the amount, date, payment method type and transaction status — for account management, dispute resolution and internal auditing purposes. We store only the minimum payment identifier required to match a transaction to your account (for example, the last four digits of a card number or the registered JazzCash wallet number). We do not store full card numbers or complete mobile wallet credentials on our servers.

Third-Party Payment Processors

When you initiate a deposit or withdrawal via JazzCash, Easypaisa, Raast or any other supported method, the transaction is processed by the respective payment provider. These providers operate under their own privacy policies and security standards. 365gam shares only the data necessary to complete the transaction — your name, account identifier and the PKR amount — with the relevant processor. We do not share your game history, betting patterns or any other platform data with payment processors.

Chargeback & Dispute Records

In the event of a payment dispute or chargeback, 365gam may retain detailed transaction records — including communications related to the dispute — for an extended period as required to resolve the matter and protect the platform against fraudulent activity.

05 Cookies & Tracking Technologies

365gam uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences and to understand how players interact with the site and app.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle session management, login state and security tokens. The platform cannot operate without them.
• Preference cookies: Remember your settings such as language preference and display options so you do not have to reconfigure them on each visit.
• Analytics cookies: Help us understand which pages are most visited, how long players spend on different sections and where navigation can be improved. Data collected through analytics cookies is aggregated and not tied to individual player identities.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity and account takeover attempts.

Managing Cookies

Most modern browsers allow you to view, manage and delete cookies through the browser settings. Disabling essential cookies will affect the platform's core functionality — you may not be able to log in or maintain a session. Disabling analytics or preference cookies will not prevent you from using 365gam but may affect your experience.

06 Sharing Your Data

365gam does not sell, rent or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Service Providers

We work with trusted third-party service providers who assist us in delivering the platform's services. These include:

• Payment processors (JazzCash, Easypaisa, Raast, card processors) — to handle PKR deposits and withdrawals
• Identity verification providers — to support KYC processes
• Game content providers — to deliver slot games, live casino and fish game titles; these providers receive only anonymised session identifiers, not personal account data
• Cloud hosting and infrastructure providers — to store platform data securely
• Customer support platform providers — to operate the live chat system

All service providers are bound by confidentiality obligations and are permitted to use your data only for the specific purpose for which it was shared.

Legal Requirements

365gam may disclose personal data where required to do so by applicable law, regulation, court order or at the legitimate request of a competent authority. In such cases, we disclose only the minimum information required to satisfy the legal obligation.

Business Transfers

In the event of a merger, acquisition or sale of all or part of 365gam's operations, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such transfer and the privacy practices that will apply going forward.

07 Data Retention

365gam retains your personal data for as long as your account remains active and for a defined period after account closure. Retention periods vary depending on the type of data:

• Account registration data: Retained for the lifetime of your account and for a period of up to five years after account closure, to support dispute resolution and platform security reviews.
• KYC and identity documents: Retained for the period required by applicable internal security standards, typically up to five years from the date of submission.
• PKR transaction records: Retained for a minimum of five years from the date of each transaction, consistent with standard financial record-keeping practices.
• Support communications: Retained for up to three years from the date of the last communication in a thread, or longer if the communication relates to an unresolved dispute.
• Analytics and usage data: Aggregated and anonymised within 12 months of collection. Anonymised data may be retained indefinitely for platform improvement purposes.

When data is no longer required for any of the above purposes, it is securely deleted or irreversibly anonymised. You may request earlier deletion of your data — subject to any legal or operational obligations that require retention — by contacting our support team.

08 Security Measures

Keeping your data secure is one of 365gam's most important responsibilities. We implement a layered set of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration and loss.

Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and 365gam's servers is encrypted in transit using SSL/TLS.
• Password hashing: Passwords are never stored in plain text. We use strong one-way hashing algorithms so that even our own staff cannot retrieve your password.
• Database encryption: Sensitive data fields — including identity document data and payment identifiers — are encrypted at rest in the database.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. All access is authenticated and logged.
• Fraud detection: Automated systems monitor account activity for signs of unauthorised access, unusual transaction patterns and fraud.

Organisational Safeguards

• Staff who handle personal data undergo privacy and security training.
• Security incidents are reviewed, documented and acted upon promptly.
• Third-party service providers are assessed for security standards before being granted access to any personal data.

09 Your Rights

As a 365gam player, you have a number of rights in respect of the personal data we hold about you. You can exercise any of these rights by contacting our support team.

To exercise any of the above rights, contact the 365gam support team via live chat or at [email protected]. We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect your account security.

10 Children & Minors

365gam is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Registration on the platform requires the player to confirm that they are 18 years of age or older, and age verification is applied as part of the account review process.

If we become aware that personal data has been collected from a person under the age of 18, we will close the associated account immediately, delete the personal data collected and withhold any associated PKR balance in line with our Terms and Conditions.

If you believe that a minor has registered on 365gam using false information, please contact our support team immediately so that we can investigate and take appropriate action.

11 Updates to This Privacy Policy

365gam reviews and updates this Privacy Policy on a regular basis to reflect changes in our data practices, platform features or applicable legal and regulatory standards. The "Last Updated" date at the top of this page reflects when the most recent changes were made.

When material changes are made to this Privacy Policy — for example, a new category of data being collected, a new purpose for processing, or a change to how long data is retained — we will notify registered players via the email address associated with their account and will post a prominent notice on the platform for a reasonable period following the update.

Continued use of 365gam after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with any changes, you should stop using the platform and contact support to close your account and request data deletion.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 365gam handles your personal data, please do not hesitate to get in touch. Our support team is available around the clock.

• Live Chat: Available directly on the 365gam platform when you are logged in to your account — the fastest way to reach us.
• Email: [email protected] — for privacy-related queries, data access requests or any formal written communication regarding your personal data.

For questions about responsible gaming tools — such as setting PKR deposit limits, activating session time reminders, or requesting self-exclusion — please visit the Responsible Gaming page or contact support directly.

For general platform questions, visit the FAQ page where the most commonly raised topics — including account setup, payments and game rules — are covered in full.